Frequently Asked Questions

Find answers to common questions about ATG Japan and our services

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What is ATG Japan?
ATG Japan is a leading Japanese car export company specializing in sourcing high-quality vehicles from Japan and delivering them to customers worldwide. We have over 15 years of experience in the automotive export industry.
Which countries do you ship to?
We ship to over 50 countries worldwide including USA, UK, Canada, Australia, New Zealand, UAE, Saudi Arabia, Kenya, Tanzania, Uganda, South Africa, Russia, Pakistan, and many more. Contact us to confirm shipping to your specific country.
What payment methods do you accept?
We accept various payment methods including bank transfers (TT), PayPal, Western Union, and other secure payment options. All transactions are protected and we provide transparent pricing with no hidden fees.
How do I know the car quality is good?
All our vehicles undergo rigorous inspection by certified mechanics. We provide detailed inspection reports, high-quality photos, and videos of each vehicle. We also offer auction sheets and maintenance history when available.
What documents do I need for import?
The required documents vary by country but typically include: Bill of Lading, Export Certificate, Commercial Invoice, and sometimes the original registration document. We assist with all necessary export documentation.
How long does shipping take?
Shipping times vary by destination: 2-4 weeks to nearby Asian countries, 4-6 weeks to Europe, 6-8 weeks to North America, and 8-12 weeks to African and South American countries. We provide tracking for all shipments.
Do you offer financing options?
While we don't directly offer financing, we work with several financial institutions and can assist you in finding suitable financing options for your purchase. Contact us for more information.
Can you source specific vehicles?
Yes! We can source specific vehicles based on your requirements including make, model, year, color, and specifications. Simply let us know what you're looking for and our team will find the best options for you.
Is insurance included in shipping?
Yes, all our shipments include marine insurance coverage for the vehicle's value. We also offer additional insurance options for extra protection during transit.
How can I track my order?
Once your vehicle is shipped, we provide you with tracking details including container number, vessel name, and estimated arrival time. You can track your shipment online or contact our support team for updates.

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